FAQ

We’re here to answer all your questions.

Here we’ve compiled a list of answers to the most frequently asked questions. Click the question to reveal the answer.

What cities do you serve?

We are centred out of Guelph, Ontario and directly serve the communities of Guelph, Kitchener, Waterloo, Cambridge, Elmira, Rockwood and Fergus and immediate areas as part of our standard service area.

Game Asylum’s popularity has had us travel to Woodstock, Ajax, Hamilton, Burlington, Milton, Palmerston, Brampton, Milverton, Orangeville, Brantford. Travel charges apply for parties and events out of our standard service area; however, you’ll find that there is no substitute for our unique party experience! Call to discuss out of area events. 1-866-527-9586

What days do you book parties?

To best accommodate all birthdays, we book parties 7 days of the week! However, spaces are limited for out of town parties. Please contact our Party Planner at 1-866-527-9586 to discuss.

How far in advance should I book my party?

We recommend booking your party at least one month prior to the party date to ensure receive your complimentary invitations in the mail in time to invite your guests.

However, our schedule for March-July and September-November are always filled very quickly, and we recommend booking months in advance to ensure that you get your first choice for the date and time slot. Bookings are available up to a year in advance and there is no better time to book than right now to ensure you get the date and time you desire.

Do you need to plug in?

We are completely self powered. A quiet RV generator powers the trailer so we can host the excitement without disrupting the neighbours. On the rare occasion that a technical failure might occur with our generators, all is not lost. We carry equipment to plug the trailer into any basic outlet. If this occurs, you will be reimbursed for the inconvenience and use of your electricity.

How much parking space is required?

We need about 50 feet of space to accommodate both the truck and trailer. We can easily park on the street in front of your house, or in a parking lot near by. In many cases, we will block your driveway and use the entire space in front of your house. To ensure a smooth arrival and prompt start time, ensure no cars are parked in front of your house and the houses on either side of you.

For corporate events, we tow the trailer practically anywhere that’s paved and only require 14′ of clearance if you’d like one of our trailers at an indoor event.

We cannot provide a refund if we are not able to park safely. However, we can find alternate location nearby.  If in doubt, call our party planner to discuss. 1-866-527-9586

How many players can you accommodate?

We can accommodate up to 16 players at a time. Our stadium seating allows for additional players to cheer on as we play through turns.

What happens in the Game Asylum Trailer?

The trailer shows up at your house or event ready to go. We are self powered and carry everything that we need to get things going. The Party Heroes will take over hosting and supervising your party or event within minutes of arrival.

What do parents have to do during the party?

Parents can either join in on the fun take advantage of the peace and quiet while our Party Heroes host and supervise the excitement. Since we are on, or close to your property you can always pop your head in to see what’s going on. Kids will frequently run back to the house for something to eat or drink or to go to the bathroom but don’t expect them to stay long.

Are the video games appropriate for my child?

All the games played at our parties are pre-approved by the parents. We’ve created a number of fun and crazy Party Themes that deliver an extraordinary and memorable event for any party rating.

Game Asylum uses the same video ratings as the video game industry. Click here for video game ratings.

 Our party planner will help you to select the best Party Theme and games for your child’s party. Please give us a call if you have any questions 1-866-527-9586.

What is your refund and cancellation policy?

Cancellation notice must be provided to Game Asylum a minimum of 14 days prior to the party to receive a full refund. Cancellation requests provided within the 14 days immediately before the party will only be eligible for a 50% refund of the original reservation amount if another suitable date cannot be found.

Is there an age limit?

There is no age limit! We appeal to all ages, young and old, for many different kinds of events such as birthday parties, team parties, school events, corporate team building events and much more! Every Game Asylum party is hosted by two Party Heroes. The Party Heroes, lead the excitement. They are there to ensure that all the players have a great time regardless of their age and experience level. Players under the age of five need to be accompanied by an adult to ensure a fun and safe experience.

What if there is bad weather, or it’s too cold?

The Game Asylum trailers are self-powered and fully climate controlled. We are able to host parties throughout the year. However, if we experience severe weather like excessive cold, ice and snow storms, excessive winds  or heavy lightning we respectfully reserve the right to reschedule your party in the interest of your guests, our staff and our equipment.

We will go to great lengths to ensure that your party goes off without a hitch.  Unfortunately, mother nature occasionally leaves us no choice and limited notice. We promise to give you as much notice as possible to contact your guests and reschedule the event. Our Party Planner will go over this with you at the time of booking during winter months. Safety is paramount with Game Asylum. As a Rule of thumb, if you wouldn’t want yourself or one of your loved ones out in the weather, neither do we.

Do parents have to supervise?

Our Party Heroes host and supervise the excitement inside the Game Asylum video game party trucks. Parents are more than welcome to join us; however, we typically find that after 5 minutes of stimulus overload they are more than thrilled to leave the party in the hands or our experts.

Are food and drinks permitted in the trailer?

No food or drinks of any kind are allowed in the trailer. Liquids and electronics do not mix. As well, we serve hundreds of children with allergies and must keep the trailers a completely contaminate free and safe area for everyone.

FAQ didn’t answer your question?

Call us at 1-866-527-9586

We’re here to help!

Office Hours:
Monday – Thursday 12pm to 8 pm
Fridays 9 am to 5 pm

The Ultimate Party Experience